Carlos Philip ("Carlos Philip," "We," "Us") is dedicated to complying with applicable privacy laws in the countries where our products are distributed. Protecting your personal data's privacy and security is paramount to us, and we conduct our business by adhering to the relevant data privacy and security laws.
This Privacy Policy aims to inform you about the personal data we collect, how we use and disclose it, how you can control its use, and how we protect it when you use the Carlos Philip Application or any third-party application developed for Carlos Philip ("Application"). We do not sell or trade your personally identifiable information; however, we may share it with third parties who assist us in our business operations, website/Application management, or servicing you, provided they agree to keep this information confidential.
Information We Collect
Information You Provide Directly:
When you use certain functions of the Application, such as registering for services, accessing features, or using services, we may ask for personal data, including your name, contact number, postal address, email address, username, and password.
Information Automatically Collected When You Visit the Application:
- IP Address: Your computer’s Internet Protocol (IP) address.
- Browser and OS: Your browser type and operating system.
- Activity: Web pages and links you visit, advertisements you view.
- Bandwidth and Software: Your bandwidth speed and information about software programs installed on your computer.
- Server Logs: Standard server log information.
Information from Other Sources:
We may receive information about you from publicly and commercially available sources (as permitted by law) and combine it with other data we have about you. Additionally, we may receive information from third-party social networking services when you choose to connect with those services.
How We Use the Information
General Use:
We use the information collected to register you or your device for a service, provide requested services or features, offer customized content, and make recommendations
based on your past activities on our Application.
Advertisements:
We may use your information to provide updates, newsletters, and other communications about existing and new products and services via post, email, telephone, in-device messaging, and text message (SMS), if you have consented or if otherwise permitted by law.
Statistics and Research:
We may use your information to create user group profiles or segment data and generate anonymous, aggregated statistics about our products, services, and loyalty programs, which we may share with third parties or make public.
Product/Service Improvement:
We use your information to enhance existing products, services, and Applications, develop new offerings, and understand customer preferences.
Publishing Reviews, Comments, and Content:
If you upload product reviews, comments, or content to our websites or Application and make them public, we may link to, publish, or publicize these materials in our advertisements.
Disclosure of Your Personal Data
Service Providers: We may employ third-party entities and individuals to facilitate our services (e.g., maintenance, analysis, audit, marketing, and development). These third parties have limited access to your information to perform these tasks on our behalf and are obligated to keep it confidential.
- Legal Compliance: We may disclose your information to comply with the law, respond to legal processes, verify or enforce compliance with our policies, or protect the rights, property, or safety of Carlos Philip, our affiliates, business partners, or customers.
- Third-Party Developers: When using the Application, you will be asked to confirm acceptance of the third-party developer user agreement and our privacy policy.
Your Choices
You have choices regarding how we use your information. You can opt out of receiving promotional communications by following the unsubscribe instructions in the communication. You can also adjust your settings or visit relevant links to manage your preferences.
Security
The security of your personal data is crucial to us. We have implemented reasonable physical and technical measures to safeguard the information collected. However, please note that no website, Internet transmission, computer system, or wireless connection is completely secure.
Links to Other Websites
Our Application may contain links to other websites. Carlos Philip is not responsible for the privacy practices or content of other websites or applications. We recommend reviewing the privacy policy of each website or application you visit.
Changes to the Privacy Policy
We may update this Privacy Policy to reflect changes in our practices and service offerings. If we make significant changes, we will update the effective date and notify you by placing a prominent notice on our website/Application.
Acceptance of the Privacy Policy
By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this privacy policy. Please read this privacy policy carefully.
WHAT PERSONAL DATA DO WE PROCESS?
We collect personal data when you:
1. Purchase watches, accessories, watch bands, gift cards, or other associated goods and/or services.
2. Sign up for news, invites, and offers.
3. Request support.
4. Browse our website.
Such personal data includes your name, email address, telephone number, delivery address, payment details, IP address, behavior on the website, and other information that you voluntarily provide. If a gift card (or other product) is delivered to you and purchased by someone else, we process your contact details as provided by the purchaser.
PURPOSE, LEGAL GROUND, AND STORAGE PERIOD
We will only use your personal data for the purposes and on the legal grounds set out below. Further, we will only use your personal data during the period set out under "Storage period," after which your personal data will be erased.
Purchases
Purpose of processing: When you purchase watches, accessories, watch bands, gift cards, or other goods and/or services, we process your personal data to fulfill our contractual obligations towards you (see Terms of Use).
Categories of personal data: Identity (first and last name), delivery address/billing address, telephone number, email address, order information, payment details, payment history, credit card information, and payment reference number.
Legal ground for processing: The processing is necessary for the performance of the contract with you (i.e., Terms of Use).
Storage period: We process your personal data during the term of our contract (including the statutory warranty period of three years) and will thereafter erase your personal data. This also applies to any unsuccessful purchase due to a lack of funds. We may retain your personal data longer due to applicable legal requirements such as accounting legislation.
Gift Cards
If you purchase a gift card, we process your personal data as described under "Purchases" above. If you receive a gift card (or other product) purchased by someone else, we process your personal data as described below.
Purpose of processing: When you receive a gift card, we process your personal data to fulfill our contractual obligations towards the purchaser of the gift card and to enable you to use the gift card for purchases.
Categories of personal data: Email address (electronic gift cards only), shipping address and telephone number (physical gift cards only), first and last name (optional for the purchaser to complete), and personal greeting (optional for the purchaser to complete).
Legal ground for processing: The processing is necessary for (i) our legitimate interest to comply with our obligations towards the purchaser of the gift card and (ii) our and your legitimate interest to enable you to make purchases with your gift card.
Storage period: We process your personal data during the validity period of the gift card and will thereafter erase your personal data. The validity period of gift cards varies; you can find information on the period applicable to your gift card on the card.
Direct Marketing
Purpose of processing: When you sign up for news, invites, and offers (direct marketing), we process your personal data to provide the services as requested by you. Our direct marketing may be based on profiling, which means we customize the information you receive based on certain factors. We use the following types of personal data to compile a profile: your gender, location, previous purchases, behavior on our website, and/or previous behavior when receiving direct marketing from us.
Categories of personal data: Any data collected in connection with a purchase (see “Purchases” above), email address, location (based on the physical store or Carlos Philip India website that you use to sign up for our marketing communications), any communication sent to you, order history, emails you have clicked on, and your interactions with our website if you followed a link in any emails sent to you.
Legal ground for processing: The processing is necessary for our legitimate interests to maintain good customer relations.
Storage period: If you opt out or unsubscribe from our marketing (including profiling), we will no longer process your personal data for this purpose. Unless there is another legal ground for keeping your data (such as a valid purchase contract), we will also erase your personal data if you have not actively engaged with any of our direct marketing communications for a period of thirty (30) months.
Competitions and Events
Purpose of processing: If you participate in a competition, lottery, or event organized by us, we process your personal data to communicate with you (i) before or after participation in the competition, lottery, or event; (ii) for identification and age control; or (iii) to elect a winner and distribute the relevant benefit or prize.
Categories of personal data: Depending on the type of competition, lottery, or event, we may collect your name, email address, location, and date of birth, as well as your shipping address for distributing the relevant benefit or prize. More details on the exact data collected will be provided in connection with each competition, lottery, or event.
Legal ground for processing: The processing is required for the legitimate interest we have to administer your participation in connection with competitions, lotteries, or events.
Storage period: We keep your personal data only during the competition, lottery, or event (including a possible evaluation thereof).
Support
Purpose of processing: When you request support through our live chat or other support channels, we process your personal data to assist you with the relevant matter.
Categories of personal data: Your name, email address, other contact details, order details, purchase amount, purchase history, place of purchase, invoice, payment method, correspondence with you, technical data about devices and operating systems used. At your initiative, we may also process personal data such as ID, bank account details, workplace, phone number, health data (such as allergy reactions or other health data that you provide), pictures attached by you, or social status if mentioned by you in our dialogue.
Legal ground for processing: If we provide this service based on an agreement with you, the processing of your personal data is necessary for the performance of the contract to which you are a party. In other cases, the processing of your personal data in this context is based on our legitimate interest to provide you with the best customer service possible.
Storage period: We erase your data within three years after the relevant matter has been finally resolved, except for sensitive data (such as ID, bank account details, health data, pictures attached by you, social status, if mentioned by you in our dialogue) which will be erased immediately after your case has been resolved.
Customer Experience Surveys
Purpose of processing: If you have made a purchase from us, we are interested in hearing about your experience of our website, product, service, or any other interaction with us. For this reason, you may receive an email from us inviting you to answer some questions and provide feedback. Participation in the survey is voluntary.
Categories of personal data: Email address, order number, purchased products, gender (optional), and age (optional).
Legal ground for processing: The surveys are part of our customer service work to ensure customers have the best experience. Therefore, we consider that we have a legitimate interest in processing your personal data. If we provide further service based on your feedback about purchased products, this will be based on the purchase agreement we have with you.
Storage period: We erase your data within twelve months after you have participated in the survey, unless there is another legal ground for keeping your data (such as a valid purchase contract or an ongoing customer service matter). Opt-out from survey invitations is possible through a link in the email invite or by contacting dataprotection@carlosphilip.com.
Repair Service
Purpose of processing: When you use our repair services, we process your personal data to fulfill our contractual obligations towards you (see Repair Service Terms and Conditions).
Categories of personal data: Identity (first and last name), email address, delivery address, order information relating to the initial purchase, credit card information, payment reference number, and photos of the product to be repaired (if requested by us to evaluate the possibility of performing the repair).
Legal ground for processing: The processing is necessary for the performance of the contract with you (i.e., Repair Service Terms and Conditions).